##### MSP # IT Managed Services Benefits IT21ST provides companies with Full Coverage Monthly IT Support Services for a fixed flat fee per month. By proactively monitoring and maintaining your entire IT infrastructure, we are able to give your business the guarantee you need to run smoothly. Our technology support engineers are specially trained to become intimately familiar with the technology at your company. This service provides Cyber Security and Ransomware Protection amongst all other technology services a company needs. #### Get a FREE 1 Month Of IT Managed Services ## Managed Services is powered by IT21ST’s “ProCare 360” IT21ST Managed Services [MSP] are customized for the unique needs of your business. Instead of paying to resolve issues on a per incident basis, our Managed Services subscription provides all of the IT resources you need at an affordable flat rate. We take a proactive approach and continuously scan for potential trouble spots to prevent any IT/network issues from developing into major problems that could impact your systems. [Download the PDF](https://it21st-com.stackstaging.com/wp-content/uploads/2025/07/MSP-All-Inclusive.pdf) User Support Cyber Security Email Security Monitoring & Management Server Support Microsoft 365 #### Unlimited Helpdesk During Business hours / M-F from 8:00AM to 6:00PM #### Unlimited Remote Support Via Phone, Email, Ticketing and Remote Access #### Unlimited Onsite Support As needed if the issue cannot be resolved remotely #### Software Security updates Patching of Systems. All security updates to all software #### PC Hardware Support Troubleshooting/Repair included when PC is under Warranty #### PC Software Support OS and Software related glitches and repair #### MAC Hardware Support Troubleshooting/Repair included when MAC is under Warranty #### MAC Software Support OS and Software related glitches and repair #### NextGen Endpoint Security Next Generation Anti-Virus, Anti-Malware Protection including License fee #### Ransomware Protection Roll-back feature to remove Ransomware from computers #### Anti-Virus/Anti Malware Fully-fledged prevention, detection of viruses #### Risk Analysis Scanning/Reporting of computer/PC data for PII #### Web Traffic Control Prevention and Control of certain websites by category or specific address #### Safe Link [Microsoft 365 is required] Automatic checking of links inside emails or documents against malicious sites #### Safe Attachment Automatic checking of email attachments and prevention against viruses #### Encryption Enabling Encryption for data in transit #### Risk Analysis Policy to filter Spams and Phishing emails #### 24x7x365 Monitoring Proactive Monitoring of all Active devices on the network #### License Management Microsoft and 3rd. party software License Management #### Vendor Management Act as a liaison between vendor and customer #### Contract Management Negotiate contract on behalf of customer with vendor #### Data Backup and Recovery Monitoring and Testing of Data Backup and Recovery of Systems #### Server Hardware Support Server should be under warranty by Manufacturer #### Server Software Support Monitoring of all Hardware against any malfunction and fixing them #### Server Installation Support Server operating System, Active Directory, and other issues #### Account provisioning New User account provisioning #### Account Management Account management #### Multi-Factor Authentication Enabling/Managing multi-Factor Authentication #### Microsoft Defender Microsoft Defender Setup and Configuration Managed IT Services is the only reliable solution to defend against loss of productivity, minimizing downtime, avoiding high consulting fees, safeguarding valuable data and providing responsive helpdesk support for your staff. These tasks are complemented by proactively monitoring and performing preventative maintenance to detect and eliminate computer and network problems before they occur. IT21ST provides affordable, high quality service by using a combination of remote IT management tools, end-user helpdesk support and local and onsite experts. This service helps business owners not to waste valuable time and money struggling to keep their PCs, Servers, email and network services up and running. Our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment at a predictable, fixed monthly rate. As your business grows, we will help to ensure you have the right resources in place to sustain its development. ##### Testimonials ## See how we’ve helped small businesses like yours embrace the benefits of modern technology. #### Ali is a hands on CEO who is involved in the business and our relationship We’ve used Ali Nader and IT21ST for a number of years and the work has always been to a high standard! Ali is a hands on CEO who is involved in the business and our relationship. It means a lot to know our IT is covered with professional resources. Gary Morter CEO @EFM Global #### IT21 has been a great partner to our organization in many ways IT21 has been a great partner to our organization and helpful in many ways across security, equipment management and standardizing processes. John Tabis Founder & Chairman @ Bouqs #### I couldn’t be happier with the service provided by IT21st. Their expertise and knowledge in supporting our IT needs have been invaluable to our business. They respond quickly and efficiently whenever we need assistance, ensuring minimal downtime and smooth operations. Thanks to their reliable support, we’ve been able to focus on growing our business without worrying about technical issues. Their professionalism, responsiveness, and commitment to excellent service make them a trusted partner. I highly recommend IT21st to any business looking for top-tier IT support! Monica Helm Co-Owner at Municipal Packaging #### Ford EC is a 46-year-old established General Contracting Company. We reached out to IT21ST via a referral and could not be more pleased with their efforts. It has been over 10 years of support, guidance, and services with IT 21st . Their ability to provide day-to-day necessary IT support is unprecedented in the industry. A company IT’s functionality and safety are the Company’s lively hood. Ford EC’s success and ability to execute our day-to-day operations is directly related to the services provided by IT 21st. In summary, Ford EC fully recommends their services on all levels. Arash Daghighian Ford E.C. VP of Operation #### We highly recommend IT21st to any business We were introduced to IT 21st right before covid while our company was working full time in an office building. IT 21st worked with us to migrate all of our systems which were on-premises at the time into an azure cloud set up. The transition was smooth and efficient, and enabled our company to quickly transition to an at-home work environment. Today, we still use the same set-up and have ease of use in a secure environment that is much more flexible than our prior set-up. They respond quickly whenever we need assistance, ensuring minimal downtime. We highly recommend IT21st to any business looking for a secure cloud set up and top-tier IT support. John Roman Roman Consulting Group. President #### IT21ST is fantastic organization to work with IT21ST is fantastic organization to work with. Beginning with the personalized and comprehensive support we receive from their founder Ali Nader. They are extremely professional, diligent, and cost conscious. Our company began as a one person enterprise, and as we swiftly scaled to several dozen colleagues, each needing IT support, IT21ST services shadowed seamlessly the solutions we required. We plan to work with IT21ST for years to come, and consider them to be an important part of our company’s infrastructure and on-going success. on providing well thought out seamless solutions. Loren Wallis The Great Organic. Partner #### This company is the real deal! Ali Nader and his team at IT21ST are our go-to IT team and one of the IT service providers I’ve worked with. They are very friendly but most importantly, very professional and responsive. It is very easy to contact them and make an appointment. Everyone I spoke to made the process easier, no hassles or gimmicks. Their prices are reasonable, especially for the quality of service provided, This company is the real deal! Jennifer Lai President, Cardinal Mark Consulting, Inc. #### IT21ST has always been there for us Our firm has been a client of IT21ST for well over a decade and we have always found them to be knowledgeable, reliable IT professionals. In particular, Ross Gordnia has delivered exceptional solutions in a timely manner. IT21ST has always been there for us though all our transitions and expansions. We have relied on them for everything from system conversions to the smallest questions and we have always been very pleased with their service. Kristine Stromeyer CFO/COO, Sierra Investment Management #### Book a call ## Ready to get started? Let us take IT off your hands. Schedule a consultation and see how IT21ST can help your business.